- Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us.
- We do not need to be notified of any return(s) prior to sending them to us.
- We do not offer refunds. No exceptions. Store credit may be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
- Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
- Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original packing slip included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
- Returns must be post marked within 7 (seven) days of the date you receive your shipment. No exceptions. Any returns postmarked after 7 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
CLEARANCE, SALE, and PERSONALIZED ITEMS ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS PERSONALIZED, CLEARANCE, OR SALE ITEMS.
- Due to high order volume, we do not process exchanges.
- If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
- Store credit is issued within 5 business days of the return arriving at our store. You are notified via email that store credit has been issued, along with instructions on how to redeem it.
- ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Please MAIL returns to:
Bella Lia Boutique
6633 Axis St SE
Lacey, WA 98513
HOLIDAY RETURN POLICY:
Orders placed on or between Nov 21st and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.
DEFECTIVE OR DAMAGED MERCHANDISE:
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
DEFECTIVE/DAMAGED ITEMS PROCESS:
- Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your order, order #, and product code/name of the item.
You will receive a response from us within 72 hours.